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FAQ

 

Q. How do I import the schedule onto my calendar?

Q. How can I re-download schedules that I have purchased?

Q. I already have holidays on my Microsoft Outlook calendar, but mine are very generic and do not include any information about the holiday. Can I still add the ones from Calendar Updates?

Q. I imported the Calendar Updates Holiday or Lunar schedule into my Microsoft Outlook calendar, but some of the events in March or November show up as two-day events.

Q. I imported the Calendar Updates Holiday schedule into my Microsoft Outlook calendar, but all of the holidays show up as two-day events.

Q. I imported my favorite schedule into my Microsoft Outlook calendar, but all of the times are off by an hour.

Q. Outlook does not have a Personal Folder.  How do I import the schedule onto my calendar?

Q. Can I delete the imported schedules if I don't like them?

Q. I have a general question about Microsoft Outlook unrelated to Calendar Updates.

Q. I have a question not addressed on this page.

 


 

Q. I already have holidays on my Microsoft Outlook calendar, but mine are very generic and do not include any information about the holiday. Can I still add the ones from Calendar Updates?

A. Absolutely! But we recommend deleting the ones that are already on your calendar first. You can go through your calendar deleting them individually, or delete the entire group of existing holidays all at once. To delete the entire group of existing holidays;

  • Select your calendar so you are viewing your Outlook calendar.

  • On the menu bar, click on View, and then Current View, and then By Category.

  • Select the line that reads Categories: Holiday.

  • There should be a + (plus) or - (minus) sign next to this heading line. If you see the + (plus) sign, click on it to expand the selection.

  • Review the list of Holiday events carefully. If you see holiday events that you have added yourself, you may or may not want to delete those events.

  • If you do not see any that you want to save, the easy way to delete them is to right-click on the heading line, and then click Delete.

  • If you find some that you want to keep, we recommend you go through the list deleting the ones you want to delete one at a time.

After you have deleted the holidays that you no longer wish to keep, follow the instructions on our web site to import the new holidays onto your calendar.

 



 

Q. How can I re-download schedules that I have purchased?

A. You can log back into your account at any time to retrieve and re-download your orders. There are a couple of easy ways to do this:

1.  After you placed your order, you should have received an e-mail confirming your order. At the bottom of that e-mail is a link to log in to your account and view your order. You can re-download the file from this page.

2.  Also, you can log back into your account at any time to retrieve your past orders. Simply click on “my account” in the top right section of the screen. After signing in to your account, click on “View Order Status and History”. You will be able to retrieve your order on this page.

 

When you click the “Download Now” link, you should get a File Download box asking if you want to Open or Save the file. You should save the file to your hard drive.

Below the file download link is a link for instructions on how to import the schedule onto your calendar. You can also find the import instructions on our FAQ page at http://www.calendar-updates.com/instructions.aspx.

 



 

Q. I imported the Calendar Updates Holiday or Lunar schedule into my Microsoft Outlook calendar, but some of the events in March or November show up as two-day events.

A. In 2007, Daylight Saving Time was changed in the United States and some other countries. Microsoft has released some useful tools to help update computers for the new DST dates.  We recommend that you visit the Microsoft Daylight Saving Time Help and Support Center to update your computer. 

Most individuals will need to update Windows to account for the new DST dates, and then update Outlook to adjust the time for events that fall within the new DST dates.

If you have imported one of our holiday or lunar schedules after already updating your computer, we recommend manually changing the times of any affected items.  This can easily be done as follows:

  1. Open the event on your calendar by double-clicking the event.

  2. Change the Start Time from 1:00 AM to 12:00 AM.

  3. Click Save and Close

 

 



 

Q. I imported the Calendar Updates Holiday schedule into my Microsoft Outlook calendar, but the holidays show up as two-day events.

A. Check to make sure you downloaded the schedule from your correct time zone. If you are sure that you imported the schedule from your correct time zone, check to make sure your computer is set for your correct time zone. If you have never set your computer time zone, it could very well still be set for the factory set time zone.

If the problem only affects a few items in March/April and October/November, please see the new Daylight Saving Time advice above.

A word of caution: Changing the time zone on Microsoft Windows may cause Outlook to adjust all other entries on your calendar. You may need to go through and adjust each appointment on your calendar after you do this. It is still better to have your computer set for your proper time zone, so if you need to do this, it will be well worth the effort.

 



 

Q. I imported my favorite schedule into my Microsoft Outlook calendar, but all of the times are off by one hour.

A. If you are sure that you imported the schedule from your correct time zone, check to make sure your computer is set for your correct time zone. If you have never set your computer time zone, it could very well still be set for the factory set time zone.

If the problem only affects a few items in March/April and October/November, please see the new Daylight Saving Time advice above.

A word of caution: Changing the time zone on Microsoft Windows may cause Outlook to adjust all other entries on your calendar. You may need to go through and adjust each appointment on your calendar after you do this. It is still better to have your computer set for your proper time zone, so if you need to do this, it will be well worth the effort.

 



 

Q. Outlook does not have a Personal Folder.  How do I import the schedule onto my calendar?

A. If you are using Microsoft Outlook with an Exchange Server, such as in a corporate environment, you may not have the option to import items into a Personal Folder. This can occur if you are using a folder other than the Personal Folder for your default calendar. Contact your System Administrator for details on your particular Exchange Server configuration.

To import the schedule into your default Outlook calendar, import the schedule by using the following instructions. These are very similar to the default instructions with the important differences highlighted in red.

  1. Open Microsoft Outlook.

  2. Select your calendar.

  3. On the menu bar, click on File, and then Import and Export...

  4. Select Import from another program or file and then click Next.

  5. Select Personal Folder File (.pst) and then click Next.

  6. Click on Browse and go to your desktop where you saved the file earlier.

  7. Double-click on the file that you downloaded earlier.

  8. Under Options, select Replace duplicates with items imported.

  9. Click Next.

  10. Under Select the folder to import from, select Calendar.

  11. Choose Import items into the current folder.

  12. Click Finish.

  13. Congratulations! Your schedule has now been added to your default calendar! You can now close Microsoft Outlook and delete the file that was saved to your desktop.

 


 

Q. Can I delete the imported schedules if I don't like them?

A. Yes. Once our schedule has been imported onto your calendar, they are no different from any other appointment that you place on your calendar. To delete the item(s), simply open the event on your calendar, and click on the delete icon on the menu bar (or click on File, and then Delete).

If you have several items that you would like to delete, an easy way to do so is to follow the steps below and delete the entire category.

  • Select your calendar so you are viewing your Outlook calendar.

  • On the menu bar, click on View, and then Current View, and then By Category.

  • Select the category of the items that you wish to delete.

  • There should be a + (plus) or - (minus) sign next to this heading line. If you see the + (plus) sign, click on it to expand the selection.

  • Review the list of events carefully. If you see events that you have added yourself, you may or may not want to delete those events.

  • If you do not see any that you want to save, the easy way to delete them is to right-click on the heading line, and then click Delete.

  • If you find some that you want to keep, we recommend you go through the list deleting the ones you want to delete one at a time.

 

For information regarding our Refund Policy, click here.

 



 

Q. I have a general question about Microsoft Outlook unrelated to Calendar Updates.

A. If you are looking for information about Microsoft Outlook that is beyond the scope of our services, we recommend that you visit Slipstick Systems. There you will find just about anything you ever wanted to know about Outlook.

 



 

Q. I have a question not addressed on this page.

A. If your question is not answered on this page, or you just need a little extra help, send us an e-mail at

customerservice@calendar-updates.com.

We'll be glad to help in any way we can. Most e-mails are answered within one business day.